Privacy Policy — Viewrail

1. Introduction

Viewrail ("we," "us," "our") is committed to protecting the personal information of our customers, website visitors, and business partners. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

2. Information We Collect

Information you provide directly: When you request a quote, place an order, contact support, or subscribe to our newsletter, we collect your name, email address, phone number, mailing address, and project details.

Automatically collected information: When you visit our website, we collect IP address, browser type, device identifiers, pages viewed, and referring URLs through cookies and similar technologies.

Third-party information: If you contact us through a third-party platform (such as social media), we may receive information about you from that platform in accordance with their privacy policies.

3. How We Use Your Information

• Process and fulfill orders and quotes
• Respond to customer service inquiries
• Send order confirmations, shipping updates, and warranty documentation
• Send marketing communications (with your consent, and with opt-out available)
• Improve our website, products, and services through analytics
• Comply with legal obligations

4. Sharing Your Information

We do not sell personal information. We share data with:

• Service providers: Shipping carriers, payment processors, CRM platforms, and email service providers acting on our behalf
• Business transfers: In the event of a merger, acquisition, or sale of assets
• Legal requirements: When required by law, court order, or governmental authority

5. Cookies and Tracking

We use cookies for session management, analytics (Google Analytics), and personalized advertising. You may control cookie preferences through your browser settings or our cookie consent banner. Disabling cookies may affect certain website features.

6. Data Retention

We retain customer order and contact data for seven years to comply with tax and accounting obligations. Marketing data is retained until you unsubscribe or request deletion.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict processing. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We implement industry-standard security measures including TLS encryption for data transmission, access controls, and regular security assessments. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the data promptly.

10. International Transfers

Our servers are located in the United States. If you are located outside the US, your data will be transferred to and processed in the US, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on our website or by email. Continued use of our services after changes take effect constitutes acceptance.

12. Contact Us

Privacy inquiries: [email protected]
Viewrail, Fort Wayne, Indiana, USA